Lamudi is a property portal that brings transparency to real estate markets in 13 countries across Asia, the Middle East, and Latin America. Launched in 2013 we are one of the youngest portals in most our markets, which most strongly shows in the level of fun, energy and according success with which we outrun our competition.
Now we are looking for great minds and characters to continue our path beyond market leadership towards building truly dominant go-to-marketplaces for real estate.
Why join us?
Working at Lamudi rewards you with the highest level of professional and personal growth opportunities. Surrounded by international know-how and entrepreneurial leadership, you will have the freedom to directly impact the progress of our thriving venture within a great team-spirit atmosphere. Our freedom comes with self-expectations: we do not just challenge to perform, we see it as our challenge & job to coach our teams to out-perform - you grow, we grow!
About the challenge
As our Customer Service Representative (m/f) your role is to facilitate the communication between Lamudi and it’s end-users. The customer service representative is responsible to handle inquiries and/or complaints and provide solutions in the most-effective and timely manner to represent the company in the best possible way.
This can be in form of responding directly to user's questions through email/phone/chat, lead screening for our clients or by directly approaching users to support in the search process by finding properties for matching the user's requirements.
Your mission is to ensure that people making inquiries on Lamudi listings are best supported along their Lamudi property search experience.
Your key responsibilities are:
- Screening of leads/inquirie quality for various purposes
- Direct communication with users to provide support in finding more properties matching user requirements